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Frequently Asked Questions

1. I just placed an order. What happens next? When will it arrive?

All orders ship from our climate-controlled facility within 24-48 hours. If you are in the continental US, your order will by shipped by the US Postal Service. Unless something goes wrong, you should receive your order within five business days.

2. I have dietary restrictions. Can I take your supplements?

All of our supplements are gluten-free, lactose-free and vegetarian. We never use fillers, binders, or animal by-products.

3. Will I get a full refund if I’m not satisfied with the product?

Yes. We stand by all of our products. We have an unconditional, 90-day money-back guarantee. If you are not completely satisfied with your order, send it back and we will give you a 100% refund. To begin the process, please call 888-679-5520 Monday – Friday from 5 am to 7 pm PST, as well as weekends 6 am to 4:30 pm PST.

4. Do you have free shipping?

Shipping is free on all orders over $50.

5. My question wasn’t answered here. How do I reach you for more information?

You can reach us by email at support@nucific.com.
You can reach us by phone at 888-679-5520.