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Return FAQs
Thanks for being part of the Nucific family. We stand by our 90-day money-back guarantee and want to make the return process as hassle-free as possible for all our valued customers.
What is your return policy?
Every order from Nucific is backed by our 100% money-back satisfaction guarantee. This means you can try any of our incredible formulas RISK-FREE for up to 90 days, and if you aren’t completely satisfied, just send back the bottle or jars (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassles.
Be sure to retain your bottles/jars, as they must be returned to receive a complete refund.
Please note your guarantee comes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
How do I start a return?
To initiate your return, please submit the online form on nucific.com/returns/ or contact our customer service team. You can reach them via email at [email protected] or call us at 1-888-679-5520.
Our call center is open Mon–Fri 6AM-5PM PST and Sat–Sun 6AM-4PM PST.
How does the return process work?
If you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.
You will also be sent a form which you will need to print out and include in your return shipment. On this form you must include your RA # in order for us to process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility.
When will I see a refund?
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.